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FAQ

How do I make a return/exchange?
Please visit our returns page for information on how to exchange or return your Hobes.

Do Hobes have arch support?
Hobes are produced with unlined leather (or microfibre for our Non Leather range) and are designed to be lightweight and soft. Without lining, the shoes are flexible and unstructured. All styles except for The Chelsea Boot are flat, without built in arch support. The inner soles are cushioned and this coupled with soft rubber soles makes for an incredibly comfortable shoe!

Can you wear orthotics with Hobes?
Yes, you sure can! Orthotics are fine to wear with your Hobes. If you wear a full length orthotic, you may need to take one size larger than normal in your Hobes. If you only have a half length orthotic, you should be fine to take your normal size.

How do I clean my Hobes?
Please visit our Hobes Care Guide for instructions on how to clean your Hobes.

Do Hobes suit wide or narrow feet?
Both! Our Hobes have a very soft upper structure, which means they will mould and shape around your foot, whether they be narrow or wide. If your feet are on the wider side, we recommend our Point Hobe style. If your feet are very narrow, we suggest a laced style (The Boat Hobe, The Original, or The Wooly Hobe) to ensure a snug fit.

Do you have stockists?
Hobes are available only through our online store.

Do you wholesale your products?
No, we do not. By eliminating wholesale, and removing brick and mortar expenses, we are able to keep costs low and sell a premium product at a fair price direct to our customers.

Do you custom make shoes/sizes to order?
At this time we are unable to produce custom orders. Our Hobes have been designed to be incredibly soft and as we use unlined leather for the shoe upper, the Hobes will give, loosen up and mould to your foot with wear. So far we are yet to meet a foot that does not fit our Hobes! For further information on sizing and fit, please view the size guide here and note size comments on each product page.

What do I do if an item is out of stock?
If we are out of stock in your size and we are planning to re-order this style, you will find an enquiry form on the product page. Please submit your email address here and we will let you know as soon as your size is back in stock. If there is no re-order form on the product page, this means we will not be re-stocking the style.

Please feel free to contact us at hello@hobes.co for any further product questions.

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