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FAQ 

COVID-19 Update
It's business as usual (as much as possible) here at Hobes. All orders are being shipped daily, and our fulfilment centres are taking all the precautions possible to ensure your order is sent out safely. For more shipping updates, click here. 

Do you have a Non Leather range?
We have a new Non Leather range coming soon, register your interest here.

How do I make a return/exchange?
Please visit our returns page for information on how to exchange or return your Hobes.

Where is my first order discount?
First order discounts are sent via email after subscribing. Please check your junk mail folder, if unable to locate, please email us at hello@hobes.co.

Can I use multiple discount codes on my order?
Only one discount code can be applied per order. You can however use a gift card with a discount code.
 
Where is my order?
You can track your order via the link in your shipping confirmation email. If you have not received this email, please email us hello@hobes.co.

When will my order ship? 
Your order will be shipped within 24 hours, or on the next business day. Express Post orders placed before 12 PM EST, will ship out the same business day. 

I just received my Hobes, do I have the right size?
Our leather/suede Hobes are designed to fit very firmly on arrival. They are made with unlined leather, so they will start to shape and mould around your foot with wear, and will give around half a size over time. It is completely normal for your toes to touch the end of the shoe, your Hobes should fit almost like a sock, so you don’t need extra space around your toes like you would with other shoes. If your Hobes are snug (and touch your toes), but comfortable, then you have the right size. If  your Hobes are tight to the point of being uncomfortable, then you may need to size up. If you are still unsure, send us an email at hello@hobes.co and our team will help you out.

The item I am interested in is out of stock, what do I do?
If we are out of stock in your size and we are planning to re-order this style, you will find an enquiry form on the product page. Please submit your email address here and we will let you know as soon as your size is back in stock. If there is no re-order form on the product page, this means we will not be re-stocking the style.

Do Hobes have arch support?
Hobes are produced with unlined leather (or microfibre for our Non Leather range) and are designed to be lightweight and soft. Without lining, the shoes are flexible and unstructured. All styles except for The Chelsea Boot are flat, without built in arch support. The inner soles are cushioned and this coupled with soft rubber soles makes for an incredibly comfortable shoe!

Can you wear orthotics with Hobes?
Yes, you sure can! Orthotics are fine to wear with your Hobes. If you wear a full length orthotic, you may need to take one size larger than normal in your Hobes. If you only have a half length orthotic, you should be fine to take your normal size.

How do I clean my Hobes?
Please visit our Hobes Care Guide for instructions on how to clean your Hobes.

Do Hobes suit wide or narrow feet?
Both! Our Hobes have a very soft upper structure, which means they will mould and shape around your foot, whether they be narrow or wide. If your feet are on the wider side, we recommend our Point Hobe style. If your feet are very narrow, we suggest a laced style (The Boat Hobe, The Original, or The Wooly Hobe) to ensure a snug fit.

Do my Point Hobes need laces?
Our Point Hobes are designed without laces, the eyelets are aesthetic only. The Point Hobe is a slip on style, with elastic under the upper to ensure they stay securely on your foot.

Do you have stockists?
Hobes are available only through our online store.

Do you wholesale your products?
No, we do not. By eliminating wholesale, and removing brick and mortar expenses, we are able to keep costs low and sell a premium product at a fair price direct to our customers.

Do you custom make shoes/sizes to order?
At this time we are unable to produce custom orders. Our Hobes have been designed to be incredibly soft and as we use unlined leather for the shoe upper, the Hobes will give, loosen up and mould to your foot with wear. So far we are yet to meet a foot that does not fit our Hobes! For further information on sizing and fit, please view the size guide here and note size comments on each product page.

 

Please feel free to contact us at hello@hobes.co for any further product questions.

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